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Reservation Policies

• All reservations, modifications and cancelations must be sent by e-mail ([email protected]) or fax (506) 2468-0864.
• All reservations must contain name of client, check in date, check out date, the number of nights, number of people, and specification of the type of room.
• Check out time is 12:00 noon and check-in time is 2:00 p.m. However, Finca Luna Nueva will make best efforts to accommodate guests prior to the official check-in or after the official check out time when requested, and subject to availability.
• Please note special dietary requirements, such as food allergies, vegetarian, or vegan.

Children

• Children under 5 years old sharing with parents are free of charge.
• Children between 6-12 years pay $10+tax per night.
• Children older than 12 years are received as adults.

Cancellation Policy

High Season and Holiday Season

• More than 45 days from check-in date there are no charges.
• Within 44 to 15 days there is a 50% charge of the total amount.
• Less than 15 days there is 100% charge of the total amount.
• In case of no show there is 100% charge of the total amount.

Low Season

• More than 45 days from check-in date there are no charges.
• Between 44 and 15 days there is a 25% charge of the total amount.
• Less than 15 days there is 100% charge of the total amount.
• In case of no show there is 100% charge of the total amount.